Terms and Conditions of Use for Storyhouse Works

Last Updated on Oct. 26, 2026

NOTICE: These Terms and Conditions of Use are legally binding. It is Your responsibility to read these Terms and Conditions of Use carefully prior to purchase, use, or access of any of Our products and activities, including workshops.

GENERAL PROVISIONS

This website is owned and operated by Storyhouse Works a proprietorship based in the Netherlands and registered with the Dutch Chamber of Commerce number with #58369708. Our principal place of business is located at Vreelandseweg 5, 3632 EP, Loenen aan de Vecht, The Netherlands. Storyhouse Works is referred to in this Agreement as the “Company”, “we”, and “us”.

We provide our events and services to you subject to this Agreement, so as always with a binding contract, you should read through it carefully before making use of our services. We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. If you continue to use our website or services after changes have been made, you will be considered to have accepted the changes to the Agreement between us.

You must be at least sixteen years of age to use Our website. Use of this website is at Your own risk. We host Our site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website. The Terms and Conditions contained on this page are subject to change at any time.

ALL RIGHTS RESERVED

All rights not expressly granted in these Terms and Conditions of Use and Privacy Policy or any express written here, are reserved by Company.

SEVERABILITY

If any part of these Terms and Conditions of Use and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

INTELLECTUAL PROPERTY NOTICE

All images, text, designs, graphics, trademarks, and service marks are owned by and property of Storyhouse Works, or the properly attributed party. It is a violation of international treaty provisions and worldwide copyright laws to use any of Our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or an injunction forcing You to stop using Our intellectual property immediately.

You may use Our intellectual property with clear and obvious credit back to Our site, as well as links back to the page where the materials, designs, images, text, quote, or post is located when it is appropriate to do so. However, You may never claim any of Our intellectual property as Your own or Your unique creation, even with attribution.

SECURITY AND ASSUMPTION OF RISK 

SECURITY

It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions of Use. We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe or PayPal. By utilizing these payment processors to gain access to the Offering, You indemnify Us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.

CONFIDENTIALITY

You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty. 

ASSUMPTION OF RISK

By accessing Our Offerings and/or related materials, whether paid or unpaid, You assume all the risk of Your access and any subsequent actions You choose to take as a result of the influence, information, or educational materials provided to You.

YOUR COMMUNICATIONS

Any communications made through Our ‘contact’, newsletter sign up, or other related pages, or directly to Our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on Our website, servers, comments, emails, or other media as allowed by Dutch law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how We store and use Your communications or any data provided by You in those communications, please refer to Our Privacy Policy on this page.

We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of Our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent, or otherwise harmful or inappropriate.

DISCLAIMERS

Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

While We may reference certain results, outcomes or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.

This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. While we try to ensure that the website is secure, we cannot guarantee the security of your personal information, nor that the website (or any website to which you may be linked) is free from viruses or similar matters that may damage your website, computer or systems. We accept no responsibility for any loss of data, or for any denial, restriction or interruption of access.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law. You expressly acknowledge and understand that any information or knowledge You gain as a result of using this website is used at Your own risk. If You should see any errors or omissions and would like to let Us know, please email Us at hannah@storyhouseworks.com

INDEMNIFICATION, LIMITATION OF LIABILITY, AND RELEASE OF CLAIMS

TERMINATION

If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our website and any related communications as We deem appropriate. It is within Our sole discretion to allow any user’s access of Our website, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our site(s).

PERMITTED USE

You may only use this website in line with these terms, and for lawful and proper purposes. You must comply with all applicable laws, regulations and codes of practice within The Netherlands or other jurisdiction from which you are accessing this website. In particular, you agree that you will not:

●      Use this website in a manner which causes or may cause an infringement of the rights of any other person or which violates any applicable law or regulation;

●      Make any unauthorized, false or fraudulent bookings;

●      Use any software, routine, engine or other device to interfere or attempt to interfere electronically or manually with the operation and look of this website, or to breach or attempt to breach its security.

We reserve the right in our sole and absolute discretion to restrict or prohibit your access to this website at any time and for any reason. If you violate any of these terms, your permission to use this website shall terminate immediately without the necessity for any notice.

LINKS TO OTHER WEBSITES

This website may include links to other internet sites for information purposes. These links are provided for your convenience to provide further information. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive. You access and use those websites entirely at your own risk.

INDEMNITY

You agree to indemnify, defend and hold us harmless from any and all liability, damage, loss, claim and expense (including reasonable legal fees) related to any breach by you of these Terms of Use.

LAW AND JURISDICTION

Your use of this website, any material downloaded from it and the operation of these Terms and Use shall be governed by, construed and interpreted in accordance with the laws of The Netherlands and you agree to submit to the non-exclusive jurisdiction of the Dutch courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

FORCE MAJEURE

We will not be liable for any breach of this Agreement which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

RIGHTS OF THIRD PARTIES

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

Events & Workshops

TICKET REFUNDS AND EXCHANGES

When you make a booking for an Event, we reserve and set aside a specific place for you. We also make firm commitments to our speakers who deliver our workshops, classes and special events. Unfortunately, this means that we cannot always offer refunds if you decide not to attend or to cancel your booking. We do however offer ticket transfers and partial refunds depending on how far in advance you inform us of your cancellation.

Classes, Networking events, 1-day Workshops and Professional Workshops

Cancellations made 30 days or more in advance of the event date, will receive a 100% refund. Cancellations made within 2 weeks (14 days) will incur a 50% fee. Cancellations made within 48 hours to the event will incur a 100% fee.

In order to request a refund, or to arrange a transfer or exchange, please contact hannah@storyhouseworks.com

EVENT CANCELLATIONS AND CHANGES

If we need to cancel an Event for any reason, we may do so at any time before the Event is scheduled to begin. We do not expect this to happen except in exceptional circumstances, and of course we’ll refund your ticket money in full, or offer you a choice of alternative date or Event, but we won’t be able to compensate you for any other expenses you’ve incurred in connection with the Event.

We will try to notify you of cancellations, but we can’t guarantee this, especially when an Event is cancelled at short notice. Keeping your details updated by logging into the website will give us a better chance of reaching you in time.

Whilst speakers, topics and timings confirmed at the time of publishing, circumstances beyond the control of Amsterdam Academy may necessitate substitutions, alterations or cancellations of the speaker, timings and/or topics.  Any substitutions or alterations will be updated on our web page as soon as possible.  

ATTENDANCE AND CONDUCT

Please ensure you arrive on time for your Event. For the benefit of all attendees, we will not admit you to your Event any later than: (a) for Day Events or International Events, 30 minutes after the advertised start time; or (b) for Overnight Events, one hour after the advertised start time. In addition, we may have to carry out security searches on occasion, and admittance will be conditional on your co-operation.

We may sometimes film, photograph or otherwise record our Events. Please note that your consent to being filmed or recorded as an attendee is a condition of this contract. By buying a ticket, you confirm the consent of you and all your Guests to being filmed or recorded. The recordings may be made available to the public via the website or by other means.

For everyone’s sake, we (and on our behalf, the staff of the venue) reserve the right to refuse you and/or any Guest admission or ask you and/or any Guest to leave if we think you and/or they are behaving in a disruptive way or in a way that violates the venue’s rules, or in a way that is likely to cause damage, nuisance, offence or injury. Just to be clear, this kind of behavior includes using mobile phones after being asked to turn them off, or using recording or photographic equipment without authorization. We will not issue any refund in this event.

We also request, and by entering into this Agreement you agree, to ensure that you and all Guest(s) attending an Event under a booking made by you comply with all health and safety, licensing, and other rules and regulations of the venue or applicable to the venue. It is your responsibility to familiarize yourself and all Guest(s) with any rules and regulations that apply. You also agree not to bring in any illegal or hazardous items.

You also agree to comply with any reasonable request by the staff at the venue or supervising the Event (for example, without limitation, requests relating to health and safety).

LIMITATIONS OF LIABILITY

Nothing in this Agreement excludes or limits our liability for personal injury or death caused by our negligence or in any other circumstance where such limitation of liability is not permitted by applicable law. The following two paragraphs apply subject to this paragraph, the provisions of which shall prevail in the event of any conflict.

Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with this Agreement, shall be limited to the total amount received by us from you in connection with the Event or Event(s) giving rise to such liability.

You attend and participate in Events & Workshops at your own risk. We accept no responsibility for any of the following:

●      In respect of any person prevented from entering a venue, or asked to leave due to their conduct;

●      Costs or expenses whatsoever or howsoever arising out of or in connection with any Event

●      Loss or damage to personal property

●      Personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking

●      Loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.

AUTHOR AGREEMENTS

1. Author’s Representations and Warranties. Author represents and warrants to Storyhouse Works (SHW), upon which representations and warranties SHW is specifically relying in entering into this Agreement, that Author has the authority or permission to (self-)publish the entire content of the Work, including ownership of the copyright and other rights to the underlying content, and Work content does not defame or impinge on the rights of another in any way. Author shall hold SHW harmless from and indemnify SHW against any and all claims or demands arising out of a breach of these representations and warranties, including attorney’s fees.

2. Author’s Approval for Artwork: Upon acceptance of the work, the Author accepts responsibility for any further printing processes in which SHW’s artwork is used. SHW is not responsible for errors occurring during printing after acceptance of the artwork by the client.

2.1 Layout iterations: Author will be provided with 2-3 sample/test layouts for author to choose from. Once the text has been laid out, there will be 2 rounds total to make changes to the interior file. Any additional rounds will be charged at 70/hr. 

2.2 Layout copyright and source files

SHW does not provide the raw InDesign (.indd) file to the author. Instead, SHW provides the finalised, production-ready files. SHW delivers;

  • For Print: A high-resolution, press-quality PDF with fonts embedded.

  • For eBook: An EPUB file (or KDP-compatible file).

Why SHW withholds the .indd File: Intellectual Property: The raw layout and design choices are SHW’s intellectual property.Font Licensing: SHW cannot legally transfer font files to clients due to licensing restrictions.File Corruption: Clients without InDesign training can easily break the formatting or links. Author may purchase the source files and can ask SHW for a quote.

2.3 Copyright of Cover Design, if the author worked with SHW contracted designer Cigdem Guven, copyright of the cover design automatically transfers to the author after payment has been received for the assets. See Cigdem’s T&C for more details: https://crocusfield.com/terms-conditions

2.4 Imagery requirements: Author agrees to provide imagery that will be used on the cover and/or interior file. Imagery must already be converted to CMYK for print and RGB for epub. Furthermore, all imagery must be min 300 dpi to be high enough resolution for print.

3. Author’s Rights. Author maintains ownership of ISBN and EAN bar code. Author grants SHW the right to use materials created for the Work for promotional purposes, such as featuring the author's book on the SHW website and social media posts promoting the author's work. Author will provide 1 free copy of the work to SHW so that SHW can use it as an example in their collection.

4. Author Royalties. Author receives all royalties for their books sold, including e-books and audiobooks if applicable. Payment systems are set up in the name of the Author, using the Author’s bank account information where necessary. SHW receives 0 royalties for the book. SHW is simply the service platform.

5. Payment terms. Initial payment of 50% is due up front for services rendered. The remaining 50% is due when assets are delivered. If the Author requests SHW to do additional rounds or hours that are not included in the package, the Author and contracted team members involved will be informed ahead of time and the final invoice will be adjusted to reflect the actual wordcount of work submitted.

6. Timeliness and Late Submission. Author timelines are made in collaboration with our contracted team members. It’s therefore important to stick to the agreed upon timeline, as we hold each other accountable.

6.1. Delivery Timeline: The Author agrees to deliver all required materials (manuscripts, revisions, illustrations or any other content) according to the timeline discussed between author and editor. 

6.2. Late Submission: In the event the Author fails to deliver the materials by the specified deadline, the SHW reserves the right to apply a surcharge unless prior written consent has been provided for an extension.

6.3. Surcharge for Delay: If the Author misses the agreed-upon deadline without prior approval from the editor and SHW, the following surcharge will be applied: A late fee of 10% addition to the total payment per month of delay. Example: For every month the manuscript is late, 10% of the total fee will be added to the final invoice. This is also to help keep momentum for the writing.

Cap on Surcharges: The total surcharge for late delivery shall not exceed 15% of the total payment due.

Grace Period: A grace period of 7 days may be allowed at the discretion of SHW during which no surcharge will be applied. After this period, the surcharge will be automatically enforced.

Force Majeure: In the case of circumstances beyond the Author's control (such as illness, natural disasters, or other unforeseen events), the Author must notify SHW as soon as possible. SHW will determine whether an extension can be granted without penalty.

7. Cancellation. Author may cancel this Agreement with thirty (30) days' written notice (email) without cause. Author shall pay SHW any amounts owed before cancellation becomes final. SHW may cancel this Agreement with cause for significant violation of Agreement by Author with thirty (30) days' written notice at any time without compensation to Author.

8. Severability. If any part of this Agreement is found to be invalid or unenforceable, the remaining provisions of this Agreement shall continue to be binding and effective.

9. Governing Law. This agreement shall be governed by and construed in accordance with the laws of the Netherlands. This Agreement may only be amended by an agreement in writing signed by both parties.

CONTACT INFORMATION

Email: hannah@storyhouseworks.com